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Transform Your Zoom Into a Professional Mediation Office
In spring 2020, the mediation world was moved by a powerful force: fear. As the pandemic shuttered physical offices, lawyers and mediators adopted general video tools like Zoom because their practices depended on it. Zoom became a lifeline not just for practitioners, but for the many parties in conflict who needed help resolving their disputes when the courts shut down. “Zoom mediation” was born then and it continues today to be the primary way most mediators with their clients.
ZODR, a dispute resolution platform built for Zoom, was born from a different drive: inspiration. It is not good just to survive; ZODR comprehensively reimagines what zoom mediation should have been from the ground up if it had been designed by mediators, for mediators, from day one. ZODR places as its highest calling the works of democratizing access to justice through technology and achieving higher rates of settlements using AI Co-Mediation.
Behind the Scenes: Designing with Purpose
Building an Integrated Conflict Management System (ICMS) requires more than just a video link; it requires a structured “body” where a digital practice can truly reside. Here is how we are building ZODR using the core principles of Dispute System Design (DSD).
1. A Tangible “Command Center”
We chose to build a Mediator-centric Dashboard because we believe your “online office” shouldn’t be an amorphous cloud of scattered links, emails, and calendars. It’s a unified command center that handles the lifecycle of a case from intake to settlement
- The Workflow: ZODR unifies intake, scheduling via Google Calendar, and Stripe payments into one intuitive “hub”.
- The Result: You spend more time resolving disputes and less time on the administrative “slog work” that typically stalls cases.
Your setup page
Onboarding Pages
The Case Management View: ZODR goes through real-world testing. We are refining these pipelines inside active mediation practices offices to ensure they meet the daily realities of professional neutrals.
Dashboard Pages
2. Specialized Intelligence, Not Just AI
In a world where algorithms often divide, we are building an AI Co-Mediator specifically “tweaked” for neutrals.
- Impasse Avoidance: Our AI handles real-time transcription and session summarization to help you identify key avenues for settlement that human review alone might miss.
- Human-in-the-Loop: We believe technology should augment human empathy and strategy, never replace it. You provide the heart; Zodr provides the memory and organization. The AI Co-Mediator Assistant isn’t here to replace you. It provides ‘specialized intelligence’—transcribing sessions and suggesting settlement options to help you avoid impasse when parties are stuck
Zodr AI Co-Mediator Assistant Chat Page
Zodr AI Co-Mediator Assistant Chat Mobile View
3. Democratizing Access to Justice
A primary goal of ODR is to scale the culture of peace by improving access to peacemaking through tech.
- Conflict is universal, but the tools to resolve it shouldn’t be limited by geography or language. ZODR uses AI-driven interpretation to break down linguistic barriers, allowing you to facilitate peace across languages, timezones, and borders.
- Breaking Barriers: By utilizing Real-time Translation, we are making peace-making possible across languages and jurisdictions.
- Mobile-First Justice: Nearly everyone now carries a “mediation office” in their pocket. ZODR leverages Zoom integration to meet modern parties exactly where they are—on their mobile devices. if you have Zoom, then you have ZODR.
What to Expect in the ZODR Journey
As we move toward our final launch, we invite you to look “under the hood” at the ecosystem we are crafting:
- Seamless Onboarding: A streamlined account creation process that understands whether you are a Solo Practitioner or part of a Court/Tribunal.
- Visual Case Pipelines: Manage your practice with kanban-style views, tracking every matter from filing to resolution.
- Tight Security: A secure user authentication system and SOC 2-aligned controls to ensure that your “Virtual Sanctuary” remains private and confidential.
Let’s build the future of resolution together.
ZODR is not just a tool; it is a movement to popularize online dispute resolution so that online mediation becomes the very first thing people think about when they fact civil conflicts. Join us on this journey as we transform our virtual practices into inspired digital powerhouses.